FAQ

Who do you train?

We can train both males and females of any age.
 
An initial consultation helps us identify your goals, and the analysis we undertake helps us create a customised training programme that suits your body, and a regime that you’re comfortable with.

What days and times can I book in?

Times vary between trainers but you can book in with one of the team between 6.00am – 10.00pm, Monday to Friday and 8am – 8pm on weekends, again depending on which trainer you chose or are allocated with.  We understand people are living busy lives so our hours are flexible to suit all needs.

Do I need a doctors note or similar?

All clients must complete a PAR-Q before commencing any exercise programme.  This is a Physical Readiness Questionnaire which will be accessible via our app or via email, it will help to identify any health restrictions
 
As such we may require a letter of ‘medical clearance’ from your GP, depending on circumstance. Please be aware that your GP may charge you for this.
 
All client information will be kept strictly private and confidential.

I can’t make the same session each week – are you flexible on times?

Yes.  We totally understand that people lead busy lives, and need to be flexible with different working patterns and personal commitments so we’re flexible on sessions and you won’t have to stick to the same time each week.


What if I need to cancel a session?

A minimum of 24 hours notice of cancellation is required for all appointments, so we can reallocate your session.
 
Notice given between 3-24 hours can be rescheduled for the same week providing the trainers have availability on offer. Please be advised this is upon the discretion of the trainer.
All cancellations or lack of within a 3 hour notice period or less, subsequently acts as a loss of session and is charged at full price.
 
To cancel please either phone or text your dedicated coach.

What if I’m running late?

If the client is late for a session the session can not be extended unless previously arranged and will end at the appointed time.
 
If the trainer is late, additional time will be added to the session or to subsequent sessions.

Where does the training take place?

Check out our trainers page to find each trainers location

What should I wear?

Clothes should be fit for purpose – comfortable and non-restrictive;  Footwear should be comfortable and provide adequate support. We offer clothing if you are stuck or feel like an upgrade. Check out … link to clothing page

Are you all fully qualified?

Yes. We are fully qualified . Check out our Team Fit Fast page for more details.

What types of services do you offer?

We develop a customised training programme for each of our clients, tailored toward their wishes, allowing them to reach their stated goals in a reasonable time frame.
 
The types of training covered are weight loss, endurance, flexibility and stretching, as well as strength, core and functional training.  Check out our services page for more details.

What exercises will we do, I’m worried they’ll be too difficult?

We carry out all kinds of exercises, but we’ll only do the exercises that you feel comfortable doing.  Our job is to find a training programme that you’re happy with and that you’ll stick to in order for you to reach your goal.

How much is it and how do I pay?

Prices vary as we offer various packages with discounts on block bookings.
Check out our services page or contact us for more information.
Payment can be made via cash or bank transfer.
Please note all payments are non refundable but can be exchanged for other services that the same trainer offers when the reason is that of a medical nature and sufficient evidence is provided. Please be advised this is still under the discretion of the staff member.
All packages must be used within 12 months of purchase.

I don’t respond well to barked orders, what is your approach?

Our job is to motivate you and develop a customised training programme that helps you meet your goals – and not to bark orders.  We will be encouraging you all the way, whilst advising you on the correct exercise postures to ensure you’re putting pressure on the right muscles.
Some people respond to encouragement, whilst some like to pushed hard; it’s all about having an honest partnership where we have an open feedback loop so you’re happy with our sessions and how we motivate you – with the ultimate aim to help you achieve your goals.

Can I bring a friend or relative?

Yes.  We offer one-to-one training or group sessions.  Whether it’s working out as a couple or bringing up to two friends we have the package to suit you.

How often do I have to or can I train with you?

That is entirely up to you and depends on the amount of time you have and how committed you are.  Usually, we train with our clients at least twice a week.

How long will it take to see the effects of training?

The onset of training is approximately 3 weeks.  This means that after 4 weeks training the effects of the first week will start to show.
 
However, this is a guideline – some people notice results sooner or later.

Massage Therapist FAQs

What should I expect during my first massage therapy visit?

Your may be required to fill out a health history form via our app, online or via physical copy. Afterward the therapist will begin by asking you general questions to establish what areas you would like worked on, if there are any conditions needing to be addressed, and to determine if massage is appropriate for you. Your massage therapist may perform certain assessments and testing to evaluate your condition and to see if you have any presenting complaints.

It is important to list all health concerns and medications so the therapist can adapt the session to your specific needs without doing any harm. It is also important to list any allergies so the therapist is aware if he/she needs to use a different oil or lotion during the session.

Do I have to cover myself with a sheet or towel?

This is known as draping and depends on the therapist and in some cases, the law. The vast majority of therapists will insist on draping. Once you are undressed and on the table under the drape, the therapist will only uncover the part of your body being worked on.
The genitals (women and men) and breasts (women) will not be uncovered. If the therapist is going to work on a woman’s abdomen, a second towel or sheet will be used to cover the breasts so the main sheet or towel can be moved to expose the abdomen.

Will the massage hurt?

This depends on the type of massage and the depth of the strokes. A light, relaxing massage that doesn’t probe very deep into the muscles, shouldn’t hurt. With that being said, there is a ‘feels good’ hurt and an ‘ouch, stop it’ hurt. A good massage, even a really deep tissue massage, should always stay in the ‘feels good’ hurt range.
Pain can be an indication that the muscle is possibly injured or inflamed and pressure should be adjusted. Also, pain can cause you to tighten up and negate the relaxing effects of the massage. The most effective and deepest massage always works with your body’s natural response, not against it.

How often should I get a massage?

“Some is better than none.”

What does that mean? Well, it varies from person to person. If you are just looking for some occasional relaxation, then a session every 3-6 weeks may be fine for you.

However, if you are looking to address a specific condition, then it is recommended to go more frequently at first and then slowly taper down to a maintenance schedule. Sometimes more frequent 30-minute sessions can be effective until your goals are met and a maintenance schedule is in place.

Frequency of sessions should be discussed with your massage therapist after your treatment when he/she has a better hands-on understanding of your particular muscular issues.

When should I not get a massage?

In my opinion there are few conditions which would prevent you from enjoying massage. You should not book a massage if you have a fever, cold/flu, or contagious skin infection. That’s it.

There are many other conditions in which your therapist may need to adapt his/her techniques (i.e. arthritis or osteoporosis) or avoid an area completely (i.e. cuts or burns). With some conditions, it is a good idea to get approval from your physician before you receive a message (cancer, certain heart conditions, pregnancy). This doesn’t mean you can’t get a message. But its always better to err on the side of caution.

Your therapist can advise you about your specific needs.

Please note late, refund and cancelation guidelines apply to message services as well as training services. Please refer to the FAQs on these topics.